
Frequently Asked Questions
How much is shipping?
It is free for orders of €200 or more. For orders under €200, express shipping costs €9.90.
When is he arriving?
Sizes marked 48H ship by 11:00 AM on business days and arrive in approximately 2 business days. We can source the other sizes upon request: within 3 to 15 business days. The dates are estimates: they depend on the courier; our commitment is to hand over the package to them as soon as possible, always via express shipping.
Can I return it?
Yes, within 14 calendar days of receipt: simply contact customer service with your order details. The seal must still be attached: this ensures that we receive back the same pair we inspected, which is why returns are not possible without the seal.
How can I pay?
We accept credit cards (Visa, Mastercard), PayPal, Klarna in 3 interest-free installments, bank transfer (request the details from our team), and cash on delivery for orders up to €250. All payments are protected with SSL encryption.
How do I know it's authentic?
Each pair is inspected by our experts before shipping and receives a seal that guarantees the inspection. It is new, never worn, and in its complete original packaging.
Can I modify or cancel the order?
Yes, within 12 hours of ordering by contacting customer service. This is not possible for EXPRESS 48H items, as they may have already shipped.